OUR WORK
Creating the Space
For Developing Sustainable Customer Relationships
A positive customer experience is rooted in interaction; therefore, creating and nurturing valuable relationships is a fundamental aspect of socially sustainable business practices.
A sustainable and responsible customer relationship requires trust, deep interaction skills and a sincere desire to respond to the customer’s needs with empathy and compassion. Sometimes, this requires rethinking the business and challenging the typical ways of doing things. In training for building sustainable customer relationships, it’s important to create a safe space for a work community to look at customer relationship principles and explore ways to develop them further.
We partnered with Länsi-Uudenmaan Säästöpankki to deliver a customer experience coaching program.
We had the pleasure of designing and delivering a tailored coaching program for our long-term client, Länsi-Uudenmaan Säästöpankki, focusing on deepening the understanding of customer experience. This program focused on developing new thinking and approaches to building meaningful customer relationships.
Collaborating with the management team, we successfully delivered a one-day training session for 15 dedicated participants. This initiative underscores our and Länsi-Uudenmaa Säästöpankii’s commitment to fostering sustainable customer relationships for local communities in Finland.
Strengthened Inner Development Goals (IDG) Areas
Being
Thinking
Relating to Others
Collaboration
Acting
”Oli ilo osallistua valmennukseen, jossa asiantuntijoiden vahvuuksia vahvistettiin entisestään ja valmentaja sai omalla asenteellaan osallistujat haastamaan itsensä ja heittäytymään täysillä!
Saimme valmennuksesta arkeemme työkaluja, joita olemme kerranneet asiantuntijoiden kanssa myös valmennuksen jälkeen.”
